Use this page to understand how to contact Crown Online Casino and what information to include so we can review your message efficiently. Please do not send sensitive gambling account credentials or banking information.
Crown Online Casino is intended for adults only. The information on this website is general in nature and should not be treated as legal, financial or professional gambling advice.
For general website questions, content feedback, correction requests or policy enquiries, contact us by email at [email protected]. Include the page URL, a clear subject line and a short description of the issue.
For privacy-related requests, include enough detail to identify the relevant message or interaction, but do not include passwords, payment details, copies of identity documents or gambling account credentials.
For urgent gambling harm concerns, contact a professional support service or emergency service in your location. This website cannot provide crisis counselling or account-level intervention.
Include the page title or URL, the device and browser you used, screenshots if helpful, and a concise explanation of what you expected to happen versus what actually happened.
If you are requesting a content correction, point to the exact sentence or section and explain why you believe it should be updated. This helps us review the issue faster.
If your message relates to a third-party casino account, contact that operator directly for account, payment, verification, bonus or self-exclusion matters.
We aim to review legitimate enquiries within a reasonable timeframe. Response times may vary depending on message volume, the complexity of the request and whether additional review is needed.
We may not respond to spam, abusive messages, automated outreach, irrelevant promotional pitches or requests requiring us to access accounts we do not control.
Messages that involve privacy, safety or clear factual corrections are prioritised where possible.
If you notice a broken image, missing link, layout issue, scrolling problem or incorrect footer link, please include the page URL and browser details. Clear bug reports help us fix issues quickly.
Screenshots are useful when a problem is visual, especially on mobile devices where screen size can change layout behaviour.
We regularly review site structure, sitemap entries, internal links and mobile presentation to keep pages accessible.
If gambling no longer feels controlled, consider taking a break, using blocking tools, contacting a gambling support service and speaking with someone you trust.
For account closure, deposit limits or self-exclusion on a third-party casino, contact that operator directly because only the operator can apply account-level restrictions.
If you or someone else may be in immediate danger, contact local emergency services immediately.
Review how information, cookies and technical data are handled across the website.
Read the rules for using this website and practical guidance for keeping gambling recreational.